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Terms & conditions

General

Definitions
“Exclusive Package(s)” shall mean either the “Off The Beaten Path” or “Craft If Yourself” offered by AA.  The description of these packages are available on the present website.


Responsibilities of the parties

1. Responsibilities of the Client
Informing AA of any change after booking.

2. Responsibilities of Artisans Angkor
AA will provide the services to the Client as defined in the description of the tours, on this present website.


Receipt, Payment

1. Receipt  
A receipt will be raised to the Client by AA upon booking. 

2. Payment
The payment should be done online in order to book.


Selling prices 
The selling prices as defined on this website are inclusive of VAT and are effective until further notice from AA. If there is any change in pricing made by AA, any Exclusive Package already booked prior to the notification will not be affected by the change in pricing.

The Client cannot resell the packages to another individual (with a different name).


Booking and Cancellation policy

1. Booking 
In order to efficiently organize the Exclusive Packages, AA strongly advises the Client to make an advance booking as early as possible and no later than 48 (forty-eight)  hours before the Exclusive Package is scheduled. 

2. Cancellation policy
No penalty fee will be charged to the Client, if a booking is cancelled at least 48 (forty-eight) hours before the scheduled start of the Exclusive Package.

A penalty fee equal to 50% (fifty percent) of the cost of the Exclusive package will be charged to the Client, if a booking is cancelled twenty four (24) hours or less before the scheduled start of the Exclusive Package is scheduled.

A penalty fee equal to 100% (one hundred percent) of the cost of the Exclusive package will be charged to the Client, if he does not show up within 15 minutes from the time instructed in the booking.


Insurance
AA will subscribe the relevant insurances to cover the final Clients during the provision of the Exclusive Packages.

 

Confidentiality
AA recognizes the importance of protecting the privacy of all clients who visit tours.artisansdangkor.com. All personal information that you give to us will be protected and kept confidential among AA. With the permission of the Client, we may collect certain types of information in order to communicate with you regarding our products, services, promotional events or contests.